Skin Concierge
A doctor led, education first skincare concierge service for skin of colour. You get a personalised routine built around your skin, your goals, and realistic timelines, with clear explanations of the why behind each step. Choose email only or video support, receive curated product recommendations with links, and get structured check ins at the right moments to refine your plan safely, without hype or constant routine changes.
Why this works
Skin changes slowly. Most people need 4 to 8 weeks to notice early shifts, and 8 to 12 weeks for meaningful progress with acne and hyperpigmentation.
That’s why follow ups are spaced at weeks 4, 8, and 12. Not weekly check ins, no false promises, just the right touch points.
Who this is for?
This service is for you if you are dealing with:
If you have a rapidly worsening rash, swelling of lips or eyes, blistering, severe pain, or signs of infection, please seek urgent medical care.
Skin Concierge
A doctor led, education first skincare concierge service for skin of colour. You get a personalised routine built around your skin, your goals, and realistic timelines, with clear explanations of the why behind each step. Choose email only or video support, receive curated product recommendations with links, and get structured check ins at the right moments to refine your plan safely, without hype or constant routine changes.
Why this works
Skin changes slowly. Most people need 4 to 8 weeks to notice early shifts, and 8 to 12 weeks for meaningful progress with acne and hyperpigmentation.
That’s why follow ups are spaced at weeks 4, 8, and 12. Not weekly check ins, no false promises, just the right touch points.
Who this is for?
This service is for you if you are dealing with:
If you have a rapidly worsening rash, swelling of lips or eyes, blistering, severe pain, or signs of infection, please seek urgent medical care.
Services and pricing
Email only
Personalised AM and PM routine
3 to 10 product recommendations with links
4-week introduction schedule
One tweak within 7 days
Video consult
Personalised AM and PM routine
3 to 10 product recommendations with links
4-week introduction schedule
One tweak within 7 days
Email Journey
12 Weeks
Personalised routine + 12 week plan
Email check-ins at weeks 4, 8, and 12
Up to 2 routine adjustments across 12 weeks
Education series delivered in stages
48-hour reply time on weekdays during check-in windows
Hybrid Journey
12 Weeks
Email check-ins at weeks 4 and 8
Final 20-minute video review at week 12
Up to 3 routine adjustments across 12 weeks
Education series delivered in stages
48-hour weekday reply time during check-in windows
VIP Hybrid Journey
12 Weeks
20-minute video check-in at week 6
Final 20-minute video review at week 12
Email check-ins at weeks 4 and 8
Up to 4 routine adjustments across 12 weeks
Priority replies within 24 hours on weekdays during check-in windows
What you receive
- A personalised plan that includes:
- AM and PM routine in the correct step order
- Product recommendations with direct links
- Phased schedule for introducing actives safely
- Barrier support plan to reduce irritation and PIH risk
- What to stop, what to keep, what to add
- Realistic timelines and what success looks like at weeks 4, 8, and 12
- Red flags and guidance on when to seek medical care
Education that adds real value
- You will receive a short education series designed to help you understand your skin and stay consistent:
- Welcome pack immediately after onboarding
- Week 2 sunscreen and pigmentation guidance
- Week 6 troubleshooting, irritation vs purging, barrier signals
- Week 10 maintenance and long term pigment strategy
- This is education you can keep and reuse long after the 12 weeks.
Frequently Asked Questions
Find answers to commonly asked questions about our skin conceierge services.